Refunds
We do not normally give refunds. If you can not keep your appointment, we will gladly reschedule you for a later date(within 30 days). If you have purchased multiple services, we will work with you to reschedule the services paid for. If a refund is awarded, we will discount a 10% or $5.00 processing fee to your refund.
Damage
Any claims for damage or unsatisfactory service must be made prior to exiting the premises. We are not responsible for any damage to you or your vehicle that may occur while your vehicle is being vacuumed or washed or you are otherwise on our premises or using our facilities, and by using our facilities you assume all risks inherent in the car wash process. Without limiting the foregoing, we are not responsible for any damage related to pre‐existing conditions (tears, scratches, dents, stains, odors, etc.) or accessories and components (automated windshield wiper systems, wiper blades, rear window wipers, loose interior trim or exterior moldings, exterior mirrors, trailer hitch caps, roof racks, power antennas, insignias, aftermarket accessories, magnetic signage, running boards, hood ornaments, or alloy, chrome or mag wheels, headlights, rear lamps, or reflectors, etc.). We are only responsible for damage that is directly caused by our equipment while your vehicle is being washed, so long as the damage (i) does not involve a pre-existing condition, accessory or component of your vehicle, (ii) does not arise out of your negligence or misconduct, or (iii) is not caused directly or indirectly by another customer’s actions.
Limit of Liability:
Our entire liability for providing services is limited to the invoice amount for the service we provide, except for any damage that directly results from our equipment while your vehicle is being washed so long as the damage (i) does not involve a pre-existing condition, accessory or component of your vehicle, (ii) does not arise out of your negligence or misconduct, or (iii) is not caused directly or indirectly by another customer’s actions. Further, we will not pay for your litigation costs or attorney’s fees in any claim or lawsuit against us, and we will seek reimbursement of our litigation costs and attorney’s fees should we prevail in any such claim or lawsuit.
Repair Policy:
Should your vehicle suffer damage directly caused by our equipment while your vehicle is being washed, so long as the damage (i) does not involve a pre-existing condition, accessory or component of your vehicle, (ii) does not arise out of your negligence or misconduct, or (ii) is not caused directly or indirectly by another customer’s actions, we will provide you with the contact information of a reputable auto body shop to have an estimate prepared and to repair the damage for which we agree we are responsible. Should you choose to obtain an estimate or repairs from a different body shop, we reserve the right to reimburse you only for the reasonable cost of the repairs for which we agree we are responsible.
Possessions Left in Vehicle:
Accurate Car Wash is not responsible for any belongings that may be lost, stolen, damaged, or otherwise disposed of in the course of cleaning your vehicle. Each customer should remove any belongings they consider to be of value before exiting their vehicle.